Project Description

Covid Booth for Bletchley House, Milton Keynes

Book Appointment
See Services

Need a new boiler?

Boiler Installation Specialists
Call us now

A collaborative project for Bletchley House, Milton Keynes

This was an absolutely fantastic project to be involved with. It was coming up to Christmas 2020, and the Covid pandemic was gathering momentum in another wave of cases. It was so upsetting to read the news about how care homes, very understandably, had to restrict access and visitors; such a distressing thing for the families involved.

So when we saw the call for trades people to help with a project on Tattenhoe Traders’ Facebook page… we jumped at the opportunity! A care home in Milton Keynes, Bletchley House, was desperate to enable families to still see their loved ones… What could we do to help?

The least we could do was offer our labour free of charge. And it was great to connect with other trades people who then offered to supply the materials free of charge too. This was a genuinely collaborative effort.

How the project progressed

When we initially spoke to the care home, we established that they were desperate for what they called a ‘Covid booth’; a structure that would enable family members to see, and hug, their loved ones safely. It was coming up to Christmas, so you can imagine what a difference this would make during this festive time.

When we’d first visited, we’d immediately spotted visitors standing outside the windows of the home… And boy, was it freezing… So it was a sight that made us all the more determined to ensure a solution was found.

Having pulled together a team of trades people who were also keen to work on the project, we scheduled a time in the diary to get things done. Frustratingly for everyone, however, suspected Covid cases arose just at the wrong moment and the installation date had to be moved twice. In the end, therefore, we all had to be flexible enough to be able to respond with two days’ notice. Which is exactly what happened.

On the day, as a team we worked brilliantly together, for the care home needed the booth to be built ‘free standing’; they wanted it to be maneuverable. Between us, therefore, we ensured the design did not require wall or floor attachments. Bedford Building Plastics Ltd supplied all the required materials. And artist, Joanne Norris of Crazy Fields by Jo, volunteered to paint the new booth and create a lovely welcoming environment for visitors.

As you can see from the photos… it really was a fantastic facility to have pulled together in just one day.

What features did our Covid Booth have?

  • It was free standing, and so could be moved easily.

  • It offered secure and dry access to those visiting loved ones in the care home.

  • It provided a safe and warm space for visitors during the winter.

  • It had a Covid-secure hug window, where visitors could place their arms into special gloves and then reach across to hug their loved ones.

  • It was decorated with a gorgeous canvas and wall paintings. And Joanne made sure that it would be possible to remove the canvass in the future and hang it elsewhere in the home when the booth was no longer required.

Going the extra mile for people in need

The Coronavirus pandemic has been a tough experience for many people. We’ve all been touched by it. So, though we all need to continue to make a living, it was a very rewarding experience to have the opportunity to be involved in this project. The Covid booth we built between us has made a big difference to both the people living in Bletchley House Care Home and their families. It’s enabled them to see each other in the warm and dry, and enjoy the power of a hug.

We may be a heating and plumbing company, but when there’s a call for help we don’t see why we can’t put our knowledge and skills to good use in other ways too.

Looking for a plumber?

If you’re looking for a heating engineer within the Milton Keynes area for anything from boiler installations to fixing a tap, or would like some friendly advice please call Mitch directly today on 01908 034194.

View more contact info

Areas we cover

  • Aylesbury
  • Bedford
  • Leighton Buzzard
  • Northampton
  • Olney
  • Towcester
  • Woburn Sands
Call us

What Our Customers Say

I’ve used Grand Union 3 times and every time the service is excellent and the price very reasonable. Engineers are very good at letting you know what they are doing and there are no hidden charges. They even managed to do a job at short notice. They work tidily and even followed up with a message to check my heating was still ok the following day. Highly recommend

Claire Edwards

Excellent service from Mitch!
Responsive, courteous and informative.
Work swiftly done too, with clear explanations throughout.
Thanks again, Mitch.

Used grand Union plumbing to service my boiler and couldn’t of asked for a better service. They were on time and actioned the job in a clean and professional manner. Very nice to see they were operating in a covid secure manner without being promoted too

100% will be used again in the future

Tom Holland
Highly recommend Grand Union Plumbing & Heating. We called Mitch after getting nowhere with the first 2 heating engineers we contacted. In contrast to them, Mitch quickly diagnosed the fault, ordered the part and replaced. Totally professional and good value for money.
Mike Kennedy
I found Grand Union on local heroes. Id given up on British gas and NPower/homeserve.
Mitch was honest from the get go. Came round and gave me quote got the worl done within a couple of days once parts came.
Very highly professional. Very friendly. Perfect on time. Clean. Safe. What else can I say. I will be using only Grand Union here on and cannot recommend enough.
Amazing service Mitch Andy and Cory all amazing guys came out Xmas Eve went above and beyond to get me sorted and were amazing with my children letting them watch and so polite couldn’t recommend highly enough 10/10
Steaves Jen
Highly recommend the team to fix any plumbing or heating issues. They arrived as scheduled and it was great to have such a high standard of service. Will definitely be my contact for anymore plumbing issues and for boiler services.
Owen Thomas
Contacted them after having three boiler services being cancelled by a Big Five company only resulting to a wait till May for the 4th appointment. From the first day I contacted them Andy came around in a week’s time and provided excellent customer service and serviced our boiler very efficiently and quickly. The appointment ran a bit late due to another emergency call but both Mitch and Andy were apologetic and polite. Appreciate there excellent customer service on top of a job done well. Will be calling on them in future again for sure. Thank you.
Kaanita Khan
Would highly recommend Grand Union plumbing, really knowledgeable team. They were able to identify the problem with our heating pressure gauge, and release valve really quickly and stop our leak straight away. Thanks
Emma Thompson
Love these guys, have been using them for years and will keep using them for years in the future. They’re helpful, do amazing work each and every time, and are respectful of your home, both Andy and Cory took their shoes off when they came into the house recently, Cory put down dust sheets when he was fitting my new radiator in the bathroom (tiled floor wipes clean, but still put it down).
100% recommend them for any and all plumbing works and looking forward to having them do more work for me later in the year.
Ian Kockelbergh

It’s not very often that you find a quality tradesperson who is reliable, honest, and competitive on his pricing. Mitch has done a number of jobs in our house, including installing a new boiler, water tank and radiators. All to a brilliant standard. I will happily recommend Mitch and Grand Union Plumbing!


I have called Mitch out twice since moving into our new house a month ago. Both times he has managed to fit in an appointment fairly quickly to resolve our issues. He has been professional and friendly, offering advice on other issues that I have seen. I would definitely recommend his services.

Simon Edwards

We have used Grand Union Plumbing several times as we had a really tricky fault. We found Mitch to be really excellent. Very happy to recommend, 10/10

Annette McDade

Called Mitch out on very short notice, extremely reliable and great rates, would highly recommend Grand Union Plumbing and Heating. Also provided advice with other queries aside from the job at hand- with no reluctance. Great service, thank you for your hard work and honesty Mitch.

Dushan Gnanakumar
Great service, polite, attention to detail. Would highly recommend.
Ajvinder Dhatt
Had a leak that needed fixing asap and Mitch gave me advice over the phone to deal with it until he could get to me, then came out within the hour on a weekend! Would highly recommend
Hannah Manners
Great company would highly recommend for any heating & plumbing issues
Terry Adolpho

Definitely recommend these guys. Had a job done by them and they wasted no time to get it done and made sure I was completely happy before any payments. Nowadays companies just want to rush and take your money. Big thumps up

Tevaugh Grant
We always use Grand Union for serving and any other unforseen problems. The service and professionalism is 1st class. Would definitely recommend!!
Stephanie Horne
A great company to do business with… I used them recently for an emergency with a domestic heating system which was rectified very efficiently. A second problem (some months later) and there was no decision to make, called them and they sorted it in no time with minimum fuss, mess and very reasonably priced.
Trevor Gordon

Have used Grand Union twice now. They are very quick to respond to enquiries, reasonably priced, tidy workers and very friendly. I can’t fault them. Definitely my go to guys now for any plumbing needs.
Highly recommended

Emma Verrall
Great service from Mitch. Have used a few times for boiler service, repairs and outdoor tap installation. Always very prompt service, turns up on time and reasonable prices. Would definitely recommend!
Jon Hood

I found Grand Union Plumbing through the Gas Safe Register. I had a boiler service and gas safety certificate. Mitchell was very professional and the prices were very reasonable. I would definitely recommend and use again.

Rebecca Hughes
Mitch was very helpful when fitting my new boiler – he was very fair about price and I couldn’t recommend Mitch enough. Thanks Mitch!
Reece Hussain


Use our calendar appointment request form and we will confirm back to you as soon as we can! We look forward to hearing from you.

Request appointment
Call us

Request a call back

If you have any questions regarding our services, would like to arrange a quotation or would like to book a call out please contact us using the form below. You can also request an appointment through our contact form. We look forward to hearing from you!