What Constitutes an Emergency Call Out for Boiler Repair?
It’s a good question because let’s face it, if your boiler is working but just isn’t working properly it still feels like an emergency to you. However, it most certainly is an emergency if you experience a full boiler breakdown and have no hot water or heating. And at a Grand Union Plumbing & Heating we understand that even if that’s not the case… you still want a fast response.
So what counts as an emergency?
An emergency call out for boiler repair is warranted when it’s a matter of health and safety for a household. If you experience any of the following, you need an experienced and appropriately qualified engineer on site ASAP: when you have no hot water or heating, particularly if you have young children or it’s during the winter; when you have to stop using it because your carbon monoxide monitor has alerted you to a problem; or, of course, if you can smell gas.
However, with that said, we also understand that intermittent problems can create difficulties for a household. Thus we always aim to be on site as soon as we can, unless every engineer is out tackling an emergency; you get what we’re saying, eh? So even if it’s just a problem that happens now and again… we know it still needs prompt attention.
Do I need a fully qualified heating engineer for an emergency boiler repair?
The short answer is yes, so we recommend you ensure the person who’s going to look at your boiler is a Gas Safe registered engineer, or if your boiler uses oil, that they are an OFTEC technician.
How quickly will they turn up?
If it’s an emergency repair, they will ideally be with you as soon as possible, with the aim of getting you back up and running within 24 hours. Though bear in mind certain problems can take a bit longer, for example if your boiler requires parts that need to be ordered in.
Common problems requiring an experienced engineer
- Air in the system
- Low boiler pressure
- Broken thermostat
- Fan failure
- Diverter valve failure
Symptoms suggesting there is a problem
All sorts of things can occur that suggest you need a qualified boiler engineer to have a look, even if it’s not an emergency. For example:
- You can smell gas (this is an emergency, call 0800 111 999)
- The water is hot but you don’t have any heating
- You have heating but no hot water in your taps
- You have neither hot water nor heating
- Your boiler is leaking
- Your boiler is making odd noises
- Your boiler won’t ignite
- Your boiler switches off too soon or keeps switching off
If you’re experiencing any of these symptoms then we advise you to call a Gas Safe engineer as soon as possible. A stitch in time saves nine, as they say, for with a bit of TLC your boiler could be fixed and up and running again quickly, whereas if you leave it too long and you may need a full replacement.
If you’re worried about your boiler, you can always give us a ring on 01908 034194. We’ll be delighted to help if we can.
Are you a landlord looking for a plumber?
If you’re a landlord and you need experienced and swift action taken to replace an old cranky boiler, please don’t hesitate to give us a ring on 01908 034194. We’ll work quickly to get the problem resolved and keep your tenants happy.
What Our Customers Say
I’ve used Grand Union 3 times and every time the service is excellent and the price very reasonable. Engineers are very good at letting you know what they are doing and there are no hidden charges. They even managed to do a job at short notice. They work tidily and even followed up with a message to check my heating was still ok the following day. Highly recommend
Excellent service from Mitch!
Responsive, courteous and informative.
Work swiftly done too, with clear explanations throughout.
Thanks again, Mitch.
100% will be used again in the future
It’s not very often that you find a quality tradesperson who is reliable, honest, and competitive on his pricing. Mitch has done a number of jobs in our house, including installing a new boiler, water tank and radiators. All to a brilliant standard. I will happily recommend Mitch and Grand Union Plumbing!
I have called Mitch out twice since moving into our new house a month ago. Both times he has managed to fit in an appointment fairly quickly to resolve our issues. He has been professional and friendly, offering advice on other issues that I have seen. I would definitely recommend his services.
We have used Grand Union Plumbing several times as we had a really tricky fault. We found Mitch to be really excellent. Very happy to recommend, 10/10
Called Mitch out on very short notice, extremely reliable and great rates, would highly recommend Grand Union Plumbing and Heating. Also provided advice with other queries aside from the job at hand- with no reluctance. Great service, thank you for your hard work and honesty Mitch.
Definitely recommend these guys. Had a job done by them and they wasted no time to get it done and made sure I was completely happy before any payments. Nowadays companies just want to rush and take your money. Big thumps up
Have used Grand Union twice now. They are very quick to respond to enquiries, reasonably priced, tidy workers and very friendly. I can’t fault them. Definitely my go to guys now for any plumbing needs.
I found Grand Union Plumbing through the Gas Safe Register. I had a boiler service and gas safety certificate. Mitchell was very professional and the prices were very reasonable. I would definitely recommend and use again.
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